FAQ

Thame is easily accessible from the M40. The A418 links Thame to Oxford and Aylesbury. From Haddenham & Thame Parkway station, it is a 10 minute taxi drive. Alternatively, the 280 bus takes 8 minutes to get to the Upper High Street in Thame. We are easy to find as we are on a main road opposite The Cross Keys pub at the mini roundabout.
Thame is full of free parking! The Upper High Street car park (which is a 2 minute walk to Oracle Ear Care) is free for 3 hours, except on a Tuesday when it is free for an hour.
You are welcome to arrive wearing your own mask, however we do provide masks on request. We also have hand sanitiser readily available and you can scan your Track and Trace app here.
To make an appointment, call us on 01844 617 478, email us at admin@oracleearcare.co.uk or book your appointment online.
Yes, if you need to reschedule your appointment then just call or email us.
You should arrive no more than 10 minutes before your appointment. This gives us time to take your temperature and ask some relevant health questions.
Yes, you can cancel your appointment by calling or emailing us. There is no cancellation fee but please let us know as soon as possible.
We may have same-day appointments. You can check this by looking at our online booking system or calling us.
We recommend putting a couple of drops of olive oil in a day or two before your appointment.
If we're not able to remove all of the ear wax in the first session, we will include a free follow-up session.
Generally, microsuction is a very comfortable method of ear wax removal. However, if the ear is sore, inflamed or the ear wax is impacted there can be some discomfort. Your clinician will monitor this throughout the process.
£85. This is our fixed price whether we treat one ear or two. If we can't remove all of the wax in the first session then we will include a free follow-up appointment.
We ask for payment after the first session but if you require a follow-up appointment this will be free-of-charge.
We accept all major credit cards (including American Express), cheque or cash.
Yes, we have a level entry in the rear of the building, depending on the size of the wheelchair. Our narrowest door frame, which is 65cm wide, can accommodate the average width of a wheelchair.
Yes, we are fully insured to treat children but they must be able to sit still and follow instructions.
Yes, all our clinicians are fully qualified and we hold public liability insurance.
If you're able to come on your own, this is preferred. However, if you need someone to come with you, our premises are large enough to socially distance while you are here.