FAQ

Thame is full of free parking! The Upper High Street car park (which is a 2 minute walk to Oracle Ear Care) is free for 3 hours. However, this car park is not available on Tuesdays as it is market day, so we recommend the Cattle Market car park as an alternative.
To make an appointment, call us on 01844 617 478, email us at admin@oracleearcare.co.uk or book your appointment online.
Yes, you can cancel or reschedule your appointment by calling us on 01844 617 478. There is no cancellation fee but please let us know as soon as possible.
We can often offer same-day appointments. If you feel it is urgent, call us on 01844 617 478 and we will do our best to accommodate you.
There is no need to put any over-the-counter drops or olive oil in your ears before you come for your appointment as using ear drops can make it harder to detect infections. If you have been prescribed any medication or treatment by your GP, you should continue to use this as instructed.
If we are not able to remove all of the earwax in the first session, we will include a free follow-up session. Equally, if you have an infection and require a follow-up appointment, this will be free-of-charge.
Generally, microsuction is a very comfortable method of earwax removal. However, if the ear is sore, inflamed or the ear wax is impacted there can be some discomfort. Your clinician will monitor this throughout the process.
£85. This is our fixed price whether we treat one ear or two. If we can't remove all of the earwax in the first session then we will include a free follow-up appointment.
We accept all major credit cards (including American Express), cheque or cash.
Yes, we have a level entry in the rear of the building, depending on the size of the wheelchair. Our narrowest door frame, which is 65cm wide, can accommodate the average width of a wheelchair.
Yes. We are fulled insured to treat children aged two years and above. For their safety and to ensure the best possible care, children must be able to sit still and follow instructions during their appointment.
Yes. All of our clinicians are fully qualified, professionally insured and licensed to practise. We also hold comprehensive public liability insurance for your peace of mind.
Yes, you are welcome to come with someone else.